Compliance & Legal
This section brings together information about Acrusure, our services and your rights as a client. You can read our public disclosures online or download a PDF copy.
Public information
Our public information covers statutory disclosures; privacy and POPIA; access to records under PAIA; complaints; conflicts of interest; Treating Customers Fairly; responsible use of AI; information security and incident reporting; and website terms.
These documents explain who you are dealing with, how we work and who to contact when you need assistance.
01 — Statutory Disclosure
Read Acrusure's statutory disclosure online, including authorised services, remuneration, insurer relationships and contact details.
02 — Privacy Policy (POPIA)
Read how Acrusure collects, uses, shares, protects and retains personal information, and how to exercise your privacy rights.
03 — POPIA Notice and Consent
Read the client notice explaining personal-information processing, consent choices and acknowledgement of the Privacy Policy.
04 — PAIA and Access to Records
Learn how to request access to records held by Acrusure, what to include in a request and where to find PAIA guidance and complaint forms.
05 — Complaints Procedure
Find out how to raise a complaint, how Acrusure responds and where eligible concerns may be escalated independently.
06 — Conflicts of Interest
Read how Acrusure identifies, manages and discloses potential conflicts, including remuneration and insurer relationships.
07 — Treating Customers Fairly
Read Acrusure's commitment to fair treatment, clear information, suitable advice and accessible support throughout the insurance relationship.
08 — Responsible Use of Artificial Intelligence
Learn how AI supports Acrusure's work, why human responsibility remains essential and how client information is safeguarded.
09 — Security and Incident Reporting
Learn how to report suspected fraud, suspicious messages, unauthorised access or misuse of personal information.
10 — Website Terms of Use
Read the terms governing website information, use, privacy and applicable law.
Compliance & Legal — PDF copy
Keep a copy of the public information overview for reference. The downloadable document contains the same introductory information shown on this page.
Detailed internal security procedures, completed client forms and populated compliance registers are not public downloads.
Need assistance?
Contact Acrusure by telephone or WhatsApp on +27 64 552 2816. Please do not send passwords, one-time PINs or other security credentials.