Need to make an insurance claim?
If something has gone wrong, contact Acrusure and we'll help you with the next step. You can email, call or WhatsApp us directly — whichever is easiest for you.
Choose how you'd like to contact us
Every option below is clickable. Email opens your email app, the phone option opens your calling app, and WhatsApp takes you directly to the Acrusure chat.
Email Claims
Send your claim details and supporting documents to the claims team.
claims@acrusure.co.za
Call Claims Department
Speak directly to Anke if you would rather discuss the claim.
012 003 4053
WhatsApp Claims Department
Send a quick message, photos or supporting information from your phone.
064 552 2816What to do after an incident
If you need to make a claim, keep things simple. Take reasonable steps to protect people and property, record what happened and contact Acrusure as soon as you can.
Make sure everyone is safe
Where necessary, contact emergency services or the relevant authorities first.
Record the incident
Take clear photographs or videos of the damage, vehicles, property or surrounding area where possible.
Contact Acrusure
Call, email or WhatsApp us and we'll help you understand the next step.
What should you have ready?
You don't need to have everything before contacting us. Send what you have and we'll help you identify anything else that may be required.
Useful claim details
- Your name and contact details
- Policy number, if available
- Date, time and location of the incident
- A short description of what happened
- Details of any third parties involved
Supporting information
- Photographs or videos
- Police or incident report details where applicable
- Quotations, invoices or estimates
- Other documents relating to the loss
- Any correspondence already received from the insurer